Faq
Ordering & Payment
How can I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or check out as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping options.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email to monitor your package's journey.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in original packaging. Some exclusions apply.
How do I initiate a return?
Contact our customer service team with your order number, and we'll guide you through the return process.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. The timing depends on your payment method.
Product Information
Are your products safe for all pets?
All our products meet safety standards, but we recommend checking size guidelines and consulting your vet for specific concerns.
Do you offer organic/natural pet products?
Yes, we have a dedicated section for organic and natural pet supplies. Look for the "Natural Selection" category.
How do I choose the right size for my pet?
Each product page includes detailed sizing charts. For personalized recommendations, contact our pet experts.
Customer Support
How can I contact customer service?
Reach us via email at [email protected] or through our 24/7 live chat. Response time is typically within 2 hours.
Do you have a loyalty program?
Yes! Our Paws & Rewards program gives you points for every purchase that can be redeemed for discounts.
Can I change or cancel my order?
Orders can be modified within 1 hour of placement. Contact us immediately if you need to make changes.
