About us
Our Journey
Founded in 2018, FurryAmico began as a small passion project by pet lovers, for pet lovers. What started as a local pet store with carefully curated products has blossomed into a trusted online destination serving pet parents across the globe. Over the years, we've remained committed to our founding principle: enhancing the lives of pets and their humans through quality products and exceptional service.
Our growth has been fueled by the trust of our customers and our relentless pursuit of excellence. Today, we partner with ethical suppliers worldwide to bring you innovative, safe, and sustainable pet care solutions.
Our Purpose & Principles
Mission Statement
To create a world where every pet receives the love and care they deserve by providing premium products, expert guidance, and compassionate service that makes pet parenting easier and more joyful.
Core Values
- Pet-First Philosophy: Every decision starts with what's best for animals
- Quality Without Compromise: Rigorous standards for every product we carry
- Educate & Empower: Providing resources to make informed pet care choices
- Sustainable Care: Eco-conscious products and business practices
- Community Connection: Building relationships beyond transactions
Our FurryAmico Family
Behind every order is a team of dedicated pet enthusiasts - from our customer care specialists (many certified in pet nutrition and behavior) to our warehouse staff who treat every package with the care they'd give their own pet's supplies. We foster a culture where:
- Employees are encouraged to bring their pets to work
- Regular volunteer time at animal shelters is part of our benefits
- Continuous learning about animal welfare is prioritized
This unique environment translates into the personalized service and product knowledge you experience when shopping with us.
Why Choose FurryAmico
Beyond the Transaction
We don't just sell products - we build relationships. Our Pet Parent Advisors are available 7 days a week to answer questions about nutrition, training, or product recommendations.
Quality Assurance Promise
Every item in our inventory undergoes a 5-point inspection process. If we wouldn't give it to our own pets, we won't sell it to yours.
Giving Back
5% of every purchase supports animal welfare organizations. To date, we've helped fund over 200 rescue missions and spay/neuter programs.
Our Promise to You
When you shop with FurryAmico, you're not just another order number. You're part of our extended family of pet lovers. We commit to:
- Responding to all inquiries within 4 business hours
- Offering a 100% satisfaction guarantee on all products
- Providing personalized product recommendations based on your pet's unique needs
- Continuously expanding our knowledge base to serve you better
- Maintaining transparent business practices you can trust
Thank you for allowing us to be part of your pet care journey. We're honored to serve you and your furry (or feathery, or scaly) family members.
