Refund policy

Refund Eligibility

At FurryAmico, we want you and your pet to be completely satisfied with your purchase. Refunds may be issued under the following conditions:

• Items are defective, damaged, or incorrect upon delivery
• Returns are initiated within 30 days of purchase
• Products are in original packaging with all tags attached
• Perishable items (food, treats) must be unopened and undamaged

Non-Refundable Items

For health and safety reasons, we cannot accept returns or issue refunds for:

• Opened or used pet food and treats
• Personalized or custom-made products
• Pet medications without original prescription
• Clearance or final sale items

Return Process

1. Contact our customer service within 30 days to request a return authorization
2. Pack items securely in original packaging with all accessories
3. Include the original packing slip or order confirmation
4. Ship the package to our return center (return shipping at customer's expense)

Once received and inspected, we will process your refund within 5-7 business days.

Refund Methods

Refunds will be issued to the original payment method. Please note:

• Credit card refunds may take 3-5 business days to appear on your statement
• For PayPal payments, refunds are processed immediately
• Gift cards will be refunded as store credit

Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us within 48 hours of delivery with photos of the damage
2. We will arrange for return shipping at our expense
3. Choose between replacement (if available) or full refund

International Returns

For international orders:

• Customers are responsible for return shipping costs and any customs fees
• Refunds will exclude original shipping charges
• Processing may take additional time for international transactions

Contact Information

For any questions about our refund policy, please contact our customer service team: